Privacy Policy

We collect information you provide directly to us, including:

• Contact details (name, email, phone, company name) when you request a quote, submit a service or appointment request, contact us, register an account, or subscribe to our newsletter.
• Seller information (business name, location, phone, WhatsApp number) and payment reference details or proof-of-payment documents you upload when registering as a seller on Efficraft PartsHub.
• Buyer inquiry details (name, email, phone, company, quantity, and any specifications) when you contact a seller about a spare part listing.
• Account credentials, if you sign in with email/password or via Google.

We also automatically collect limited technical information, such as your currency preference (stored in a cookie) and standard web server logs.

• To respond to quote requests, service requests, appointments, and inquiries.
• To create and manage your account, including seller accounts and their subscription status.
• To send transactional emails (verification codes, password resets, status updates, order/inquiry notifications).
• To send newsletter updates, only if you subscribed and until you ask us to stop.
• To detect and prevent abuse of our forms (e.g. rate-limiting and spam-prevention checks).

Efficraft PartsHub allows independent sellers to list spare parts. When you contact a seller through an inquiry form, your message and contact details are shared directly with that seller so they can respond to you. Efficraft is not a party to transactions between buyers and sellers on the marketplace, and does not control what individual sellers do with your inquiry once received.

We use a small number of cookies:

• Essential cookies — keep you signed in and remember your preferred currency. The site cannot function properly without these.
• Advertising cookies — Google AdSense may set cookies to serve and measure ads. You can control ad personalization through your Google Ad Settings.
• Analytics cookies — if enabled, Google Analytics helps us understand how the site is used, in aggregate and anonymized where possible.

We share information with service providers who help us run the site, strictly to provide their service to us:

• Resend — for sending transactional and account-related emails.
• Cloudflare — for storing images and documents you upload (e.g. listing photos, payment proof).
• Neon and Upstash — for database hosting and caching.
• Google — for sign-in (OAuth), Search Console, Analytics, and AdSense.

We do not sell your personal information to anyone.

We keep your information for as long as your account is active or as needed to provide services, respond to inquiries, and comply with our legal and accounting obligations. You may request deletion at any time (see Section 8).

We use industry-standard measures — encrypted connections (HTTPS), access-controlled databases, and role-based admin permissions — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data appropriately for the sensitivity of what we collect.

You can ask us to access, correct, or delete the personal information we hold about you, or to unsubscribe from marketing emails, by contacting us at [email protected].

Efficraft's services are intended for business use and are not directed at children. We do not knowingly collect information from children.

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

Efficraft Consultants Limited, kitintale, Kampala, Uganda
Email: [email protected]
Phone: +256754974499/+256705115947